Terms and conditions

Thank you for visiting our website. Please read the text below carefully. By sending the order, you confirm that you have been provided with the information required by law before concluding the contract and that you have read our business conditions, fully understand them, and agree with them.

Consumer information

Before you decide to purchase the product/service we offer, it is our legal obligation to inform you about our company and the rules of our trading with you via the Internet, ie trading through means of distance communication.

General terms and conditions

for the sale of products and services using the Internet

Content:

• General conditions
• Ordering and concluding a purchase contract
• Price, method of payment
• Terms of delivery
• Security, copyright protection
• Withdrawal from the contract
• Rights from defective performance, complaints
• Money-back guarantee
• Exclusion of liability for your success or failure
• Protection and processing of personal data
• Final Provisions

1. General Provisions

1.1 These general business conditions (hereinafter referred to as the "Conditions") apply to the sale of products and services of the seller, which is Mgr. Ludmila Spackova, DiS. with its registered office at Nedvedice 385, 592 62, CZ, Europe, VAT: 87576490, concluded with the buyer using distance communication via the interface of the seller's website.

1.2. The conditions further define and specify the rights and obligations of the seller and the buyer (hereinafter also "customer" or "participant").

1.3. The provisions of the business conditions are an integral part of the purchase contract.

1.4. If the contracting party is a consumer (a person other than an entrepreneur who places an order within his business activities), the relations not regulated by the business conditions are also governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634 / 1992 Sb.).

1.5. These terms and conditions are listed on the seller's website and apply to the sale of the seller's products and services on the website: www.lidastarling.com.

2. Order and conclusion of the purchase agreement

2.1. The designation of the product (goods), a description of its main features, and the price, including information on whether the price includes VAT or without VAT, is given on the selected web interface of the seller. In the case of stating the price without VAT, the price with the relevant VAT rate is also listed. The price is also always stated on the order form. The sales offer remains valid as long as it is displayed on the web interface.

2.2 The sales form always contains information about the customer, ordered product, goods or service, price including taxes and fees, method of payment of the purchase price, information on the required method of delivery, and information on costs associated with the delivery of product or service. For online products, delivery costs are not charged. The costs incurred by the customer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the customer himself, and these do not differ from the basic rate.

2.3. The contractual relationship between the seller and the customer is established by sending the order (not after confirming the order). The customer submits the order by clicking on the "Submit" button. From this moment, mutual rights and obligations arise between him and the seller, which are defined by the purchase contract and these terms and conditions. By placing an order, the customer confirms that he has read these terms and conditions and that he agrees with them. The condition for a valid electronic order is the completion of all prescribed data and requirements stated in the sales form. The seller excludes acceptance of the offer with a supplement or deviation.

2.4. Information on the individual technical steps leading to the conclusion of the contract is evident from the ordering process and the customer has the opportunity to check and possibly correct the order before sending it. The data listed in the order they are deemed correct by the seller.

2.5. The customer agrees to the use of means of distance communication when concluding the contract.

2.6. The contract is concluded in English. The contract, resp. the relevant tax document will be stored in the electronic archive of the seller for 5 years from its conclusion for its successful fulfillment and is not accessible to third non-participating parties.

2.7. The seller is obliged to provide or deliver the product/goods/service ordered by the customer and the customer undertakes to take over the product/goods/service and pay the seller the purchase price. The seller is relieved of the obligation to deliver the product/goods/service if the stock is sold out, of which the customer will be informed.

2.8. Ownership of the products/goods

Ownership of the products/goods passes to the customer by paying the purchase price and taking it over.

2.9. The customer understands that for the proper use of online educational products and webinars, it is necessary to meet the technical requirements (functional internet, software). In the case of using non-updated software - internet browser, the functionality may be limited.

3. Price, method of payment

3.1. The price of products, goods, and services, including information on whether the price includes VAT or without VAT, is listed on the selected web interface of the seller. In the case of stating the price without VAT, the price with the relevant VAT rate is also listed. The price is always stated on the sales form.

3.2. The seller issues a tax document - an invoice - to the customer regarding payments made based on the contract, which serves as proof of purchase of the product, goods, or service. The seller is not a payer of value-added tax.

3.3. The price of the product/goods is paid by the customer by wire transfer - payment by card.

3.4. Payment is one-time.

3.5. Goods or services are delivered only after full payment of the price of the product/goods/services on account.

4. Delivery conditions

4.1. For online educational products, delivery means the sending of access data by the seller to the customer's email address specified in the sales form, or by sending a URL link.

4.2. The seller will provide the access data to the customer only after payment of the full purchase price, within three days at the latest, unless otherwise stated.

5. Copyright security and protection

5.1. Access data to online products or the relevant URL are intended only for the personal needs of the customer. Access to the user account is secured by a username and password. The customer is obliged to maintain the confidentiality of the information necessary to access his user account for the online product or provided URL. The seller is not responsible for the misuse of the username and password by a third party.

5.2. The products that the seller sells via the web interface (online educational programs, webinars), including their content, are subject to legal protection under copyright. Any distribution or provision to third parties without the consent of the author is prohibited. Authorization to exercise the right to use the copyrighted work may be granted to the customer only based on a license agreement. The customer is liable to the seller for the damage it causes by violating the rights to copyright protection.

6. Withdrawal from the contract

6.1. Withdrawal from the contract by the consumer

If the buyer is a consumer, following the provisions of § 1829 paragraph 1 of the Civil Code, he has the right to withdraw from the contract within fourteen days of receipt/delivery of the product, goods, without giving a reason and any penalty. This right does not serve as a way of resolving a claim for goods.

6.2. If you decide to withdraw within this period, please comply with the following conditions:

No later than the 14th day after receipt of the product/goods, a statement of intent to withdraw from the contract must be sent to the seller. Contact us by email at info@lidastarling.com together with the order number, name, and date of purchase.

Please note that according to the provisions of § 1837 of the Civil Code, the right to withdraw from the contract cannot be exercised in contracts for the supply of digital content, if it was not delivered on a tangible medium or in contracts for the provision of services.

The money for the product/goods will be returned to you in the same way as they were received within 14 days of withdrawal from the contract.

In the event of the customer's withdrawal from the contract for an online educational product, the seller is entitled to deactivate and disable access to the member section of the course immediately after delivery of the withdrawal to the customer.

6.3. Withdrawal from the contract by the seller

The seller is entitled to withdraw from the purchase contract without undue delay if he finds that the other party has breached the contract materially. For this Agreement:

- customer's delay in paying the purchase price;

- breach of obligations to protect copyright (Article 5 of the OP) by the customer.

7. Rights and obligations from defective performance, complaints

7.1. The rights and obligations of the contracting parties regarding the seller's liability for defects, ie rights arising from defective performance, are governed by the relevant generally binding regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code).

7.2. The seller responds to the customer that the goods are free of defects upon receipt. If the item is not under the purchase contract upon receipt, the customer has the right to have the seller, free of charge and without undue delay, return the product/goods to the condition corresponding to the purchase contract.

7.3. The customer may request free removal of the defect, a reasonable discount on the price and if this is not disproportionate to the nature of the defect (especially if the defect can not be removed without undue delay), a request to deliver a new item without defects can be applied. If repair or replacement is not possible, upon withdrawal from the contract, the customer may request a refund of the purchase price in full.

7.4. The seller is not obliged to satisfy the customer's claim if he proves that he knew or caused the defect of the goods before taking over. The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use. Also, the seller is not responsible for defects that may occur to the customer due to the slow internet connection of the buyer, not an updated internet browser, or not installed mandatory software to run a webinar or online product, which he is not able to influence. Online educational products and webinars contain only instructions and recommendations, the seller is also not responsible for the success or failure of the customer in the application in practice.

8. Money back quarantee

8.1. We care about our satisfaction with our products, and therefore we provide selected products (online training courses and webinars) within 14 days of purchase, ie sending an access link or URL to your available email, withdrawal from the contract with a money-back guarantee for if you can be satisfied with the product or expect that the purchased training or course is not desirable for you. Whether a banner is provided in a particular product is listed on the website of the product you selected.

8.2. Withdrawal from the contract in case of dissatisfaction sends an electronic form to info@lidastarling.com stating that you are following the contract and enclosing a copy of the invoice/tax document and the purchase of data.

8.3. The money will be refunded to you within 30 days of sending the withdrawal email and sending a request to receive a corrective tax document to your email address. After receiving a request for payment, you can find out access to the product.

9. Disclaimer of liability

9.1. All our products and services are for educational and informational purposes in the field of personal development. The information you will find in our online programs is only instructions and recommendations. We are not in any way responsible for your success or failure in applying them in practice, for your speed, medical condition, and conditions that they may experience. Throughout the online product, you are fully occupied and fully available for your actions, behavior, and decisions. Your success depends on several other factors that we cannot influence, such as skill opportunities, possibilities, knowledge, possibilities, dedication, health status, etc.

9.2. In the case of personal development training products, it will alert you to the fact that you may be exposed to physical, mental, or emotional stress during online courses, and it is entirely up to your creditworthiness and decision to propose exercises or assignments to sign or not. Attend an online personal development course that is interested in personal growth, who is interested in personal growth, and yours is not suffering from visitors or mental disorders.

9.3. We would like to inform you that the information contained in our products may be used in person by a qualified professional. Medical or psychotherapeutic care is also suitable. Information about products and services Information about products and services Information about products and services Information about products and services Information about products and services Information about products and services Information about products and services

10. Protection and processing of personal data

10.1. The seller fully respects the confidential nature of the required data, which you fill in the order and provide. Read more at Privacy Policy. The data is secured and protected against misuse. It is used for a successful business, including significant accounting operations, issuing tax documents, identification data of non-cash payments, and communication with you, ie for consumer administrative and marketing purposes. This data is stored in a database with strict security against misuse and is not provided thirdly.

10.2. Upon request, you have the opportunity to contact and notify in writing whether the personal information you have about your record is available. If despite your efforts to ensure that the information is accurate and up-to-date, information about incorrect information is available, it can be corrected. If you have questions regarding the processing of personal data, you can contact info@lidastarling.com, where you are available only in case of a request for information, but also in case of suggestions or complaints. Our co-workers are bound by confidentiality.

10.3. Collection and processing of personal data

When you visit our website, you publish our web servers in the standard way to the IP mail you have assigned to the assigned ISPs, the website you have visited, the websites that have visited us, the date and length of the visit. Your data is recorded when your own will is provided, available during registration (eg download manual or audio) or under contract (purchase of products). The transfer of personal data to state authorities and bodies follows only within the framework of binding legal regulations. Our co-workers are bound by our discretion.

10.4. Possibility to log out

We want to use your data to display your information, inform you about our products and services, or expect your opinions on them. If you have not agreed with them, you can notify us at any time. In the case of e-mail communication, you can unsubscribe at any time by unsubscribing the request listed in the footer of each e-mail.

10.5. Consent to the processing of personal data

By filling out the sales form, the customer agrees to the inclusion of personal data filled in by him in the database managed by Mgr. Ludmila Spackova, DiS. with its registered office at Nedvedice 385, 592 62, CZ, Europe, VAT: 87576490, and their subsequent processing for commercial communications by electronic means in accordance with Act No. 480/2004 Coll., for the period until the revocation of consent. However, personal processors may also process personal data for the Administrator. At the same time, the customer consents to the seller sending him information about upcoming events and offers from his business partners.

10.6. Use of cookies

Cookies are small "files" that are stored on your hard drive. This facilitates navigation and ensures a high level of user comfort of the website. Cookies can be used to determine whether you have already visited our website from your computer. Only the cookie on your computer is identified. You can deactivate the use of cookies in your internet browser.

11. Final provisions

1. These terms and conditions are displayed on the website of the seller specified in point 1.5.

2. Complaints and comments of the consumer concerning the contractual relationship concluded between the seller and the buyer are handled by the seller, the consumer can file complaints at info@lidastarling.com. If the complaint is a complaint, the complaint will be processed as a complaint.

3. All legal disputes arising in connection with the purchase contract will be resolved in civil court proceedings by the general courts of the Czech Republic.

4. If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.

5. The seller reserves the right to modify other rights and obligations of the contracting parties beyond the scope of these terms and conditions for selected products. These rules will always be listed on the website of the relevant product and take precedence over the provisions of the OP.

6. The purchase contract, including the business conditions, is archived by the corporation in electronic form and is not publicly available.

7. This current version of the terms and conditions is valid and effective from 1 January 2018. In the event of a change in the terms and conditions, the terms and conditions that were in force on the date of purchase are valid.

Thank you for taking the time to read the terms and conditions